Delete your Avano account
For the Avano app (Android and getavano.com), by Avant Grobel. You can ask us to delete your account and its data at any time.
How to ask
- Email support@getavano.com from the email address you sign in with, with the subject “Delete my Avano account”. Or message us on WhatsApp at 0810 195 5759.
- Say whether you want your own account deleted, or the whole business (only the business owner can ask for this).
- We confirm it is really you, and offer you a copy of your business’s records first if you want one.
- We delete the data within 30 days of confirming, and tell you when it is done.
Staff: your business owner can also turn off your access straight away in Avano, under People & access.
What we delete
- Your account: name, email address, phone number, password and PIN.
- For a whole business: its products, stock, sales and receipts, customers, suppliers, expenses, cash counts, invoices, staff accounts and settings.
What we keep, and for how long
- Records of subscription payments you made to Avano, which the law requires us to keep for tax and accounting.
- Our encrypted backups, which are overwritten within 7 days; deleted data is gone from them after that.
More in our Privacy Policy.